EDITOR’S NOTE: This is the second installment in a three-part series by Sarah Laird on the issues and solutions associated with coder burnout.
Remote work settings can constitute an adjustment for anyone, whether a team member or leader. The remote work setting typically provides flexibility in work hours, eliminates stressful commutes, and increases productivity. It also highlights the need for communication in order to stay engaged with team members.
In this article, we will be focusing on the communication efforts that were necessary to create open-door leadership in remote settings we have implemented at Novant Health.
It is important to first gauge your remote team members’ expectations about communication. The term “communication” can be vague, and each team member has his or her own perspective on what constitutes effective communication. While these expectations can vary, being aware of them allows you to build a communication plan that meets everyone where they are. Our planning efforts are further supported by the values of Novant Health that allow us to include the following elements:
- Diversity and inclusion, which are needed to build a strong team by listening and including feedback from all involved, since it is our diversity that strengthens our problem-solving abilities.
- Compassion, which allows us to ask a question and then listen in order to achieve understanding.
- Courage, which is needed to try something new and required in order to get comfortable with the sometimes uncomfortable topics we are sometimes required to address.
Lastly, emails can help ensure that day-to-day work is connected to the big picture of goals, projects, and the creation of an avenue for feedback, questions, or comments. Your communication plan can include a variety of other options and should be unique to your individual team members and their expectations.
When team members have a consistent way to bring forward concerns without the fear of repercussion, it helps build up courage. When leaders can listen for understanding instead of listening for responding, it helps build compassion for their team.
When we use our diversity and inclusion for problem-solving and strategic planning, it helps build a high-performing, change-ready, and resilient atmosphere required to excel in business. When leaders use transparent and compassionate communication in every setting, it helps build the trust necessary to have an open-door leadership style while working in a remote setting.
